I lead, manage, mentor, and instruct creative, design, and technical teams to produce requirement driven standards-based on-budget assets.
My presentations with clients, business partners, and teams provide the platform to give insight, direction, critique and review of the current state of the project.
Over my 15 plus years in the creative, design, and technical field I have produced logos, brands, storyboards, applications, presentations, interactions, videos, and websites ranging from small business to enterprise audiences.
I produce assets and complete projects from concept to production with minimal oversight.
Specializing in Microsoft Dynamics 365 Customer Engagement (CE; formerly CRM) Portals setup, configuration, customization and custom development.
Contributing member of a committee to design and develop our go to market portal methodology.
Mentoring consultants, and clients regarding web best practices, CE Portal standards, mobile standards, as well as working through the intricacies of the Microsoft CE Portal environment to achieve the desired outcome.
Working with clients to meet and exceed their expectations for how the CE Portal can function and adapt to their unique business needs.
ServiceNow Developer with 3+ Years experience, highly involved with the implementation and setting up of modules. Knowledge of the following areas of ServiceNow: Knowledge, Change, Notifications, Incident, Web Services, API (Rest), Service Catalog, and transform maps.
Led a team of 15 technical leads, contractors, and associate developers for UI reviews (information architecture, usability, layout, presentation, and content), critiques, and creative standards review as well as govern the evolving brand guidelines for the ServiceNow Project.
Produce logos, icons, graphics, diagrams, storyboards, concepts, navigational schemes, user experience designs, critiques, informational flows, and site maps as well as functional prototypes while adhering to business standards, requirements, and goals.
Update and maintain Microsoft SharePoint templates and email communication campaigns.
Directed and produced a video presentation/animation that was viewed by 530+ people in our department which depicted accomplishments for roughly 200 associates.
Spearheaded a software simplification initiative to increase efficiency that resulted in annual savings of more than $87,000.
Produced high quality branded graphics (2D/3D/Interactive), and presentations in 3D for an internal application that supports efficient data management across multiple departments.
Developed and implemented an internal sprite graphics solution with efficiency in mind to deliver front end graphics at a minimal cost to server traffic and storage.
Led an off-site team by producing mobile ready concepts and prototypes that drive the digital experiences (a digital story) for each client's unique goals. These experiences encompassed usability, design, animation, content, and standardization based on client, budget, and timeline goals. I also led critique and review sessions in which I went over the client's goals and assigned updates.
Led consulting sessions with offsite vendors and clients when the work regarded company brands and standards.
My team improved our company website to simplify, solidify the content, style, and structure within a tight deadline and minimal budget.
The work that was tracked and reviewed was built on a system and process that I created, prototyped, gathered feedback on and ultimately developed and continually improved upon.