Project Details & Context
My Impact
I increased supply chain associate efficiency by 72% by streamlining 12 fragmented legacy systems into a unified, dynamic, multi-tiered, role-based access control, user-centric supply chain platform known as My Supply Chain Red Vest.
The Deliverables
The Project
“…He works equally well with Product Management and Engineering, questioning assumptions with the intent of deriving the best possible user experience.
Arricka Brouwer | Program Management Leader, Supply Chain
He looks at holistic user experience design, which ultimately creates more cohesive and thoughtful user interactions with technology….”
I spearheaded the design of My Supply Chain Red Vest, a dynamic, role-based access control, user-centric platform that transformed the daily work experience of logistics supply chain associates. The platform streamlined access to vital information, addressed key usability challenges, and increased efficiency by providing associates with the data they needed when they needed it.
The Challenge
Supply Chain associates provided direct feedback to senior leadership about the ineffectiveness and time-consuming nature of their legacy tools, requesting improvements. This initiated a request for user experience research. With the collaboration of user experience researchers and designers, this initiative led to the production of personas and relevant user journeys to define and understand pain points in the daily work of supply chain associates.
Supply Chain associates are required to use numerous legacy applications that only contain part of the data they need when they need it, necessitating manual printed verification and frequent context switching, reducing efficiency.
Key Challenges
My Approach
- Reviewed current experience and competitors’ experiences and identified opportunities with stakeholder feedback.
- Collaborated with stakeholders and end users on determining the proper data required when needed for all supply chain associates to generate flows for feedback sessions.
- Tested assumptions with prototypes and various levels of designs with stakeholders and end users, and refined with continual feedback.
My Role(s)
Information Architect, Instructional Designer, Interaction Designer, UX Analyst, UX Designer, User Interface Designer, Visual Designer, Product Designer
My Contributions
Role-Based Access Control and real-time data analysis, Flows, low fidelity designs, wireframes, prototypes, high fidelity designs, analyzed feedback and customer insights, reviewed competitors’ experiences, documented gaps, tested assumptions with stakeholders, and presented the findings for directional support
My Tools
Sketch, Figma, PowerPoint, Design Thinking Workshops, Visio
Testimonial
He looks at holistic user experience design, which ultimately creates more cohesive and thoughtful user interactions with technology. He is experienced with a wide range of technologies, enabling him to have robust feasibility discussions with engineers.
When he saw a gap in our user onboarding, he worked tirelessly with enterprise architecture to address that gap with technology that is now widely adopted at Lowe’s. He was an asset to our organization, and I enjoyed collaborating with him.